Also, PureCloud fully incorporates workforce management into the organization's customer experience platform. This software generates significant results in terms of customer loyalty. It offers its employees tools to optimize the telemarketing of their workforce. PureCloud provides employees with the tools needed to improve their telephone sales productivity.
Doing this type of management can cause the customer relations center to lower costs and achieve a higher contact rate. Incoming and outgoing call campaigns support the maintenance of agent productivity and superior customer relations. The platform meets the needs of the entire team, no matter the size of the company. Regardless of the channel chosen by customers, the main goal is to provide a reliable and consistent experience. The PureCloud platform simplifies your customer relationships The software has an interface that facilitates the collection of customer information and evaluates the quality of interactions. The solution takes into account contacts by inbound and outbound calls, chats, social networks, or email. This software allows to manage customer interaction on different types of communication channels and to work together to better track interactions. PureCloud is a multifunctional tool created to effectively and efficiently manage contact centers and improve their customer experience.
